General terms and conditions of sale
1. Seller and identification
Sen Velutinas S.L. · NIF TODO · Calle Amendoeira, Nº 25, BAJO, 27003 Lugo, Galicia, Spain · contacto@galutina.com. The sale is processed through the Shopify platform at galutina-gal.myshopify.com.
2. Prices and VAT
All prices shown on galutina.com include the Spanish VAT applicable at the time of purchase. The VAT breakdown is displayed during the Shopify checkout.
3. Purchase process
Purchases are made from the product page by clicking "Add to cart", which redirects to Shopify's secure subdomain to complete payment.
4. Payment methods
Visa, Mastercard, Bizum, PayPal, and bank transfer (for institutional orders). Payment is processed on Shopify.
5. Shipping and delivery times
- Worldwide shipping. €20 flat / free over €50.
- Customs duties and import taxes outside the EU may apply at the recipient's expense.
6. Right of withdrawal (14 days)
As a consumer you have the right to withdraw from the contract within 14 calendar days without justification (art. 102 TRLGDCU). Notify us by writing to devolucions@galutina.com. The direct costs of returning the goods are borne by the consumer, unless we communicate otherwise.
7. Legal warranty
Products are covered by the 3-year legal warranty established under Spanish RD Leg 7/2021 for contracts entered into from 1 January 2022.
8. Dispute resolution
You may use the European online dispute resolution platform: ec.europa.eu/consumers/odr/.
9. Applicable law
These terms are governed by Spanish law.
Updated: TODO.